Our Refund Policy
We expect you to be happy with the products you purchase directly from Exploding Pen. But if there is a problem, get in touch and we will sort it out. The following applies only if you purchase something directly from us. Obviously, we cannot offer refunds for goods bought from anyone else, but the fact is we have good relations with all our retailers so if you have a problem we do want to know about it even if we can't get involved directly.
If you return goods to us in the same condition in which you received them within 30 days, we will refund your payment on a per-item basis. Even if it's because the book is just too perceptive, or the T-shirt is a bit too fashionable, we'll give you a refund.
Of course we will replace any products which are faulty. We generally check books and T-shirts before sending them out to you, but if one slips through the net then send it back to us. It shouldn't happen, but if it does, it's not a problem.
Goods Damaged in Transit
We only send goods out to you in perfect condition. Sometimes adventures in the post can mean things are a little less perfect when they get to you. If you receive a delivery from us that the post has mangled, return the damaged goods to us as soon as you can (and no later than 30 days after we sent them to you) and we will replace them.
How to Return Something
If you need to return something, please wrap it well (in its original packaging if that is intact) and send it back to us. See our contact information for the address. If you bought the item on-line you must quote the order number if you can. It's important that you tell us what the problem was (if there was a problem — e.g., T-shirt has four arms, book is full of blank pages) so we can look into the cause for everyone's benefit. If you're returning the item because there is something wrong with it, we will refund the normal postage for sending it back to us in addition to what you have already paid.
Your Statutory Rights (UK)
For information about your statutory rights as a purchaser in the UK, visit Consumer Direct.